SafeOps Group Master Privacy Policy
External issue version for SafeOps Group inspection, verification, reporting and advisory services.
Business: SafeOps Group | ABN 78 906 434 272
Document Type: Privacy Policy
Applies To: Clients booking, purchasing or approving SafeOps Group services
Version: 1.0
Effective Date: April 2026
SafeOps Group respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose.
This Privacy Policy explains how SafeOps Group manages personal information in connection with our website, enquiries, bookings, inspections, verification services, reporting, advisory services, referrals, partner programs and related business activities.
1. Personal information we collect
SafeOps Group may collect personal information including:
Your name
Phone number
Email address
Property or site address
Billing and payment-related information
Booking and enquiry details
Inspection access details
Builder, agent, owner, tenant or site contact details
Photos, documents, plans, reports or other files you provide
Information collected during inspections, verifications or site visits
Referral or partner program details
Website usage information, including cookies, device information and analytics data
We only collect information that is reasonably necessary for our services and business operations.
2. How we collect personal information
We may collect personal information when you:
Visit or use our website
Submit an enquiry form
Book or purchase a service
Contact us by phone, email, online form or message
Provide documents, plans, images or site information
Engage us to complete an inspection, verification, report or advisory service
Apply to become a referral partner, inspector or business partner
Communicate with us before, during or after a service
We may also collect information from authorised third parties, such as builders, property owners, real estate agents, mortgage brokers, referrers, site contacts, subcontractors or service providers.
3. Why we collect and use personal information
SafeOps Group may use personal information to:
Respond to enquiries
Provide quotes
Process bookings and payments
Schedule inspections or site visits
Confirm property, access and site details
Deliver inspection, verification, reporting and advisory services
Prepare and issue reports
Communicate with clients, site contacts and authorised third parties
Manage referrals and partner enquiries
Improve our website, systems and services
Send service updates or relevant business communications
Maintain business records
Comply with legal, insurance, contractual or regulatory requirements
4. Inspection photos, reports and site information
As part of our services, SafeOps Group may collect photographs, notes, reports, plans, documents and observations relating to a property, building, construction site, asset or workplace.
This information may be used to prepare reports, verify work stages, assess conditions, identify defects, support WHS observations or provide advisory recommendations.
SafeOps Group will not use client property photos, reports or project information for public marketing without permission, unless the information has been de-identified or is otherwise lawful to use.
5. Disclosure of personal information
SafeOps Group may disclose personal information to:
Employees, contractors, inspectors or subcontractors
Administrative, booking and reporting support providers
Payment processors
IT, website, cloud storage and software providers
Professional advisers, including legal, accounting or insurance advisers
Builders, property owners, agents, brokers or site contacts where required for the service
Regulators, authorities or insurers where required by law or reasonably necessary
Debt recovery or dispute resolution providers where applicable
We do not sell personal information.
6. Overseas disclosure
Some systems, software, website platforms, cloud storage providers or service providers used by SafeOps Group may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure personal information is handled securely and consistently with applicable privacy obligations.
7. Website cookies and analytics
Our website may use cookies, pixels, analytics tools and similar technologies to:
Improve website performance
Understand how visitors use the site
Measure advertising and marketing activity
Improve user experience
Support online forms, bookings and website functionality
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
8. Direct marketing
SafeOps Group separates essential service communications from optional marketing communications.
You may unsubscribe from SafeOps Group marketing communications at any time by using the unsubscribe link in our emails or by updating your communication preferences.
Unsubscribing from marketing emails does not stop essential service communications relating to active enquiries, bookings, inspections, reports, payments, safety matters, account access or partner arrangements.
Optional marketing communications may include marketing emails, newsletters, promotional campaigns, resource updates, service announcements, general SafeOps Group updates and IVRA OS product updates. Marketing consent is optional and should not be pre-ticked on SafeOps Group forms.
Every SafeOps Group marketing email should include links to unsubscribe, manage preferences and view this Privacy Policy. Marketing SMS, if used, should include "Reply STOP to opt out."
SafeOps Group should maintain suppression records so users who have opted out are not sent marketing campaigns unless they later re-subscribe through a clear action.
9. Security of personal information
SafeOps Group takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include secure systems, restricted access, password protection, secure storage, staff or contractor controls and appropriate document management practices.
No online system is completely secure, but we aim to manage information responsibly and reduce unnecessary risk.
10. Retention of information
SafeOps Group keeps personal information for as long as reasonably required for:
Providing services
Managing records
Handling enquiries, reports or disputes
Meeting legal, insurance, accounting or business obligations
Supporting quality assurance and business operations
When information is no longer required, we may securely delete, de-identify or archive it.
11. Accessing or correcting your information
You may request access to personal information we hold about you.
You may also request that we correct information if it is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request. In some cases, access may be refused where permitted by law.
12. Privacy complaints
If you have a concern about how SafeOps Group has handled your personal information, you may contact us and explain the issue.
We will review the matter and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC provides guidance on privacy rights and obligations under the Privacy Act and Australian Privacy Principles.
13. Third-party websites
Our website may contain links to third-party websites, booking systems, payment platforms, social media pages or external resources.
SafeOps Group is not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing personal information.
14. Changes to this Privacy Policy
SafeOps Group may update this Privacy Policy from time to time.
The latest version will be published on our website with the updated date shown at the top of the policy.