SafeOps Group Master Privacy Policy
Privacy information for SafeOps Group inspection, verification, reporting, advisory and business-support services.
Trading brand: SAFEOPS GROUP
Privacy contact: info@safeopsgroup.com.au. The contracting provider's completed identity is stated in the applicable approved proposal and service terms.
Document Type: Privacy Policy
Applies To: Clients booking, purchasing or approving SafeOps Group services
Website processing information updated: 9 October 2026
SafeOps Group respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose.
This Privacy Policy explains how SafeOps Group manages personal information in connection with our website, enquiries, bookings, inspections, verification services, reporting, advisory and business-support services, referrals, partner programs and related business activities.
Business Support collection notice
We use the contact, business and request details you submit to review suitability, clarify the support required and respond. The required fields identify your request; optional fields help us understand the business, priorities and timing. Please provide only a general outline. The initial Business Support form has no document-upload or card-payment field.
The website is hosted on Vercel. Enquiries and portal records are stored in Supabase. The submitted request is also included in an internal email notification sent through Resend when email delivery is configured. These service providers process information to run the website, store records, provide account access and deliver service communications. Some provider processing may occur outside Australia; contact us for information about the arrangements relevant to your enquiry or engagement.
If you later accept a proposal through the portal, we record the representative's name and authenticated email, their confirmation of authority, the exact accepted proposal and terms, a content hash, the acceptance time and the authenticated account reference. These records preserve what was agreed. We do not collect an extra identity document, IP address or device fingerprint for the agreement audit record.
Where secure payment is available, card details are entered in Stripe's hosted checkout. SAFEOPS stores the payment reference, amount, currency and payment status; the Business Support workflow does not store card details. Acceptance and payment are separately recorded, and ongoing support does not itself authorise recurring card debits.
For spam and repeat-submission protection, the server uses a request identifier, form timing and keyed hashes derived from the request IP address and email. Raw IP addresses are not stored in the Business Support rate-limit table. Hourly rate-limit records older than two days are removed during a later submission. Hosting and service providers may separately retain technical logs. Enquiry, consent and agreement records are separate from these short-lived rate-limit records.
The Business Support enquiry and proposal code does not send supplied content to advertising analytics or an AI service. Other website functions use browser storage for items such as theme choices and the inspection cart, and the portal uses authentication cookies. Separate operational use of software, cloud or AI-assisted tools must be assessed against the information and permissions applicable to that engagement.
Enquiry and agreement records support service delivery, administration, payment, disputes and lawful recordkeeping; they are not automatically deleted when rate-limit records expire. You can ask about access, correction, deletion, retention or overseas processing at info@safeopsgroup.com.au. Requests are considered with applicable recordkeeping and other legal obligations.
Acknowledging this privacy notice is separate from accepting a proposal or service terms and from optional marketing consent. The initial Business Support request does not subscribe you to marketing, form a paid engagement or authorise a charge.
1. Personal information we collect
SafeOps Group may collect personal information including:
Your name
Phone number
Email address
Property or site address
Billing and payment-related information
Booking and enquiry details
Inspection access details
Builder, agent, owner, tenant or site contact details
Photos, documents, plans, reports or other files you provide
Information collected during inspections, verifications or site visits
Referral or partner program details
Website usage information, including cookies, device information and analytics data
We only collect information that is reasonably necessary for our services and business operations.
2. How we collect personal information
We may collect personal information when you:
Visit or use our website
Submit an enquiry form
Book or purchase a service
Contact us by phone, email, online form or message
Provide documents, plans, images or site information
Engage us to complete an inspection, verification, report or advisory service
Apply to become a referral partner, inspector or business partner
Communicate with us before, during or after a service
We may also collect information from authorised third parties, such as builders, property owners, real estate agents, mortgage brokers, referrers, site contacts, subcontractors or service providers.
3. Why we collect and use personal information
SafeOps Group may use personal information to:
Respond to enquiries
Provide quotes
Process bookings and payments
Schedule inspections or site visits
Confirm property, access and site details
Deliver inspection, verification, reporting and advisory services
Prepare and issue reports
Communicate with clients, site contacts and authorised third parties
Manage referrals and partner enquiries
Improve our website, systems and services
Send service updates or relevant business communications
Maintain business records
Comply with legal, insurance, contractual or regulatory requirements
4. Inspection photos, reports and site information
As part of our services, SafeOps Group may collect photographs, notes, reports, plans, documents and observations relating to a property, building, construction site, asset or workplace.
This information may be used to prepare reports, verify work stages, assess conditions, identify defects, support WHS observations or provide advisory recommendations.
SafeOps Group will not use client property photos, reports or project information for public marketing without permission, unless the information has been de-identified or is otherwise lawful to use.
5. Disclosure of personal information
SafeOps Group may disclose personal information to:
Employees, contractors, inspectors or subcontractors
Administrative, booking and reporting support providers
Payment processors
IT, website, cloud storage and software providers
Professional advisers, including legal, accounting or insurance advisers
Builders, property owners, agents, brokers or site contacts where required for the service
Regulators, authorities or insurers where required by law or reasonably necessary
Debt recovery or dispute resolution providers where applicable
We do not sell personal information.
6. Overseas disclosure
Some systems, software, website platforms, cloud storage providers or service providers used by SafeOps Group may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure personal information is handled securely and consistently with applicable privacy obligations.
7. Website cookies and analytics
Our website may use cookies, pixels, analytics tools and similar technologies to:
Improve website performance
Understand how visitors use the site
Measure advertising and marketing activity
Improve user experience
Support online forms, bookings and website functionality
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
8. Direct marketing
SafeOps Group separates essential service communications from optional marketing communications.
You may unsubscribe from SafeOps Group marketing communications at any time by using the unsubscribe link in our emails or by updating your communication preferences.
Unsubscribing from marketing emails does not stop essential service communications relating to active enquiries, bookings, inspections, reports, payments, safety matters, account access or partner arrangements.
Optional marketing communications may include marketing emails, newsletters, promotional campaigns, resource updates, service announcements, general SafeOps Group updates and IVRA OS product updates. Marketing consent is optional and should not be pre-ticked on SafeOps Group forms.
Every SafeOps Group marketing email should include links to unsubscribe, manage preferences and view this Privacy Policy. Marketing SMS, if used, should include "Reply STOP to opt out."
SafeOps Group should maintain suppression records so users who have opted out are not sent marketing campaigns unless they later re-subscribe through a clear action.
9. Security of personal information
SafeOps Group takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include secure systems, restricted access, password protection, secure storage, staff or contractor controls and appropriate document management practices.
No online system is completely secure, but we aim to manage information responsibly and reduce unnecessary risk.
10. Retention of information
SafeOps Group keeps personal information for as long as reasonably required for:
Providing services
Managing records
Handling enquiries, reports or disputes
Meeting legal, insurance, accounting or business obligations
Supporting quality assurance and business operations
When information is no longer required, we may securely delete, de-identify or archive it.
11. Accessing or correcting your information
You may request access to personal information we hold about you.
You may also request that we correct information if it is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request. In some cases, access may be refused where permitted by law.
12. Privacy complaints
If you have a concern about how SafeOps Group has handled your personal information, you may contact us and explain the issue.
We will review the matter and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC provides guidance on privacy rights and obligations under the Privacy Act and Australian Privacy Principles.
13. Third-party websites
Our website may contain links to third-party websites, booking systems, payment platforms, social media pages or external resources.
SafeOps Group is not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing personal information.
14. Changes to this Privacy Policy
SafeOps Group may update this Privacy Policy from time to time.
The latest version will be published on our website with the updated date shown at the top of the policy.