Terms of Engagement

-------------------------------------------------- SAFEOPS GROUP COMMERCIAL MANAGEMENT & BUSINESS SUPPORT TERMS OF ENGAGEMENT -------------------------------------------------- Version: 1.3-draft-review, updated 9 October 2026 Status: Published for pre-launch review. Final launch version pending. Effective date: 2026-10-09 Service provider: Andy Sargon Polis trading as SAFEOPS GROUP ABN: 78 906 434 272 Email: info@safeopsgroup.com.au 1. OUR AGREEMENT These terms apply to Commercial Management & Business Support supplied by the service provider identified above (SAFEOPS, we, us) to the client identified in our proposal (you). Your agreement comprises the accepted proposal, this version of these terms and any subsequent variation agreed in writing. Specific provisions in the accepted proposal prevail over these terms to the extent of an inconsistency, subject always to rights that cannot lawfully be excluded. An enquiry does not create a paid engagement. The agreement forms when your authorised representative accepts our current, unexpired proposal through the portal, by signature or by an express written acceptance. The proposal and applicable terms must be provided before acceptance. Both parties agree to use electronic communications for this process. We will provide a copy of the accepted documents. 2. SERVICES AND SCOPE We provide only the services and deliverables specified in your proposal. These may include quotes and commercial administration; claims, invoicing and payment tracking; variations and factual records; operations and workforce coordination; business records and management summaries; systems and templates; WHS and quality documentation; and business-development support. The proposal identifies the engagement type, included tasks, deliverables, allowances, exclusions, fees, payment arrangements, responsibilities and timing. A general website service description does not include every listed service in your engagement. One-off, project-based and ongoing support are available. No engagement includes unlimited tasks, revisions, site attendance, emergency response or full-time availability unless expressly agreed. 3. OUR RESPONSIBILITIES We will perform the agreed services with due care, skill and diligence, communicate material issues and work to agreed dates. Where no timeframe is agreed, services will be supplied within a reasonable time. We do not guarantee payment by third parties, successful tenders, profit, finance approval, dispute outcomes or a particular commercial result. This does not reduce any expressly agreed deliverable or guarantee or remedy required by law. 4. YOUR INFORMATION AND DECISIONS You must provide reasonably complete and accurate information, identify known deadlines, arrange authorised access and give instructions and approvals in time for the agreed work. Tell us promptly about material changes, disputed matters or errors you discover. We may rely reasonably on supplied information but will raise material inconsistencies we identify. You review factual details, amounts and business decisions requiring your approval before documents are issued on your behalf. Your approval does not excuse an error or failure for which we are responsible. You remain responsible for operating your business, implementing decisions and maintaining required records. Responsibility for monitoring or meeting a particular deadline must be allocated in the proposal or another written agreement. Once we accept that task, we remain responsible for performing it with due care and skill. 5. AUTHORITY TO ACT We may communicate and perform administrative tasks on your behalf only within the authority you give us in writing. You must identify the person authorised to instruct us and any financial or decision-making limits. We cannot sign contracts, agree prices or settlements, waive rights, hire or dismiss personnel, place orders or authorise expenditure without your specific written authority. Preparing a document or recommendation is not approval of it on your behalf. Access to software does not itself give authority to transfer money or change payment details. Unless separately agreed with appropriate controls, you approve and release payments yourself. We do not hold money recovered from your customers. This agreement does not appoint us as your director, partner or joint venturer. It does not exclude any responsibility arising under applicable law from work actually performed. 6. SPECIALIST SERVICES AND LIMITATIONS This engagement does not include legal advice or representation, tax or BAS agent services, financial product advice, engineering, statutory certification or any other regulated service requiring an authorisation we do not hold. Business-record and workforce support is administrative. It does not include determining tax liabilities, GST treatment, PAYG withholding or superannuation obligations, preparing or lodging BAS or tax returns, or providing payroll services that involve interpreting taxation law. Such work must be handled through an appropriately qualified and authorised adviser. Commercial support may include factual correspondence, document organisation and administrative assistance with claims or variations. It does not include legal opinions about entitlement, court proceedings or adjudication representation. You approve claims and sign declarations requiring your knowledge or authorisation. WHS documentation supports, but does not itself implement, risk controls or certify compliance. You remain responsible for your own duties, including implementation, consultation and training. We retain our own duties. Neither party transfers its WHS obligations through this agreement. 7. CHANGES AND ADDITIONAL WORK New tasks, additional sites, increased volumes, substantive revisions or changed priorities outside the agreed scope require written agreement about any extra fee and timing before the additional work starts. Email or a recorded portal approval may confirm a variation. We will not treat silence as approval. Nothing in this clause permits charging you again for an obligation already included in the agreed fees. 8. FEES, EXPENSES AND PAYMENT Fees are in Australian dollars. The proposal states the fee basis, applicable GST, total, any commencement payment, billing periods and remaining payment dates. GST is charged only where applicable. Any advance payment must be expressly stated in the proposal. Unless the proposal specifies another due date, an invoice that is not a commencement payment is due seven calendar days after you receive it. Fees for properly supplied services are not conditional on payment by your own customers. Travel, materials, software, subcontractors and other expenses are chargeable only if included in the accepted proposal or approved by you before they are incurred. There is no commission, referral fee or success fee unless separately agreed in writing, with its calculation and payment trigger specified. A retainer covers only its defined services or allowance. Unused advances are not automatically forfeited. The proposal must state the treatment of unused allowances; if it does not, an unearned balance remains a credit and is reconciled under clause 14. Selecting ongoing support does not authorise a subscription or future card debits. Automatic recurring payments require separate express agreement to the amount or calculation, frequency and cancellation arrangements. 9. TIMING AND ACCESS We commence on the agreed date once the required payment, information, approvals and access are available. Payment alone does not book an immediate start or an inspection appointment. If a dependency or event outside either party's reasonable control affects timing, the affected party must notify the other promptly, explain the impact and take reasonable steps to reduce it. We will agree a revised programme where practicable. This is not an automatic release from liability for our own failures or from rights required by law. Site visits and after-hours work are included only where agreed. Both parties must comply with applicable safety requirements. We may stop affected activities where there is a reasonable safety concern and will promptly explain what is needed to resume safely. 10. CONFIDENTIALITY, PRIVACY AND TOOLS Each party must protect the other's non-public business information and use it only for this engagement, unless disclosure is authorised, required by law or the information is already lawfully public. We may share information only as reasonably necessary with personnel, approved service providers and professional advisers subject to appropriate confidentiality obligations. We remain responsible for subcontracted work we engage to deliver our services. Material subcontracting of the agreed work will be disclosed before it occurs. Both parties must use reasonable security safeguards and share personal information only with an appropriate lawful basis. We use client information for delivery, administration, payment and lawful recordkeeping, consistent with applicable privacy obligations and the privacy information supplied before collection. Cloud or AI-assisted tools must be assessed and used consistently with these obligations. We will review their outputs before external issue and will not authorise use of your confidential information to train general-purpose AI models without separate permission and a lawful basis. Any material offshore data arrangements will be disclosed before the affected information is shared. Both parties will promptly notify the other of a security incident affecting engagement information and cooperate with required responses. We will not publish your name, logo, records or testimonial without permission. This clause is not a substitute for a privacy policy or collection notice. 11. DOCUMENTS AND INTELLECTUAL PROPERTY Your original records, data and materials remain yours. Our pre-existing templates, tools, methods and general know-how remain ours. Once the relevant fees are paid, you receive a perpetual, non-exclusive licence to use, copy and adapt the final deliverables for your business and their agreed purpose, including intended submissions to clients, builders, advisers or regulators. Editable files are included where specified in the proposal. Our generic templates must not be resold as standalone products without permission. We will not revoke the right to use paid deliverables because of an unrelated fee dispute. We do not undertake responsibility to an additional party or for a new purpose without agreement, except where the law requires otherwise. 12. CONFLICTS OF INTEREST We will disclose a material conflict or relationship we identify that may affect the engagement. Both parties must raise relevant known conflicts promptly. We may agree safeguards, decline the affected task or end it with a fair reconciliation of fees. Providing commercial support to one project party must not be presented as independent verification for an opposing party. Inspection or verification services require their own agreed scope and conflict assessment. 13. PAYMENT QUERIES AND SUSPENSION Raise invoice concerns promptly, explaining the disputed amount. Undisputed amounts remain payable when due. A delay in raising a concern does not automatically waive a valid claim or statutory right. If an undisputed amount remains overdue, we may suspend affected services after written notice identifying the amount and allowing at least five business days to remedy the non-payment. We will take reasonable steps to flag known imminent deadlines and minimise avoidable disruption. We may suspend affected work immediately where reasonably necessary because it would be unlawful, unsafe or expose confidential information to a material security risk. We will explain the reason and reasonable steps needed to resume. We will not charge for services we do not provide during suspension, except separately approved, unavoidable third-party costs lawfully payable. 14. CANCELLATION, TERMINATION AND REFUNDS You may cancel a one-off or project engagement by written notice. Either party may end ongoing support on 14 calendar days' written notice, unless a different arrangement has been expressly agreed in the proposal. Either party may terminate for a material breach that the other party does not remedy within five business days after written notice, where the breach can be remedied. Immediate termination is available for a serious breach that cannot reasonably be remedied or where continued performance would be unlawful or unsafe. On termination, we will provide an itemised reconciliation. Subject to your statutory rights, you pay for services properly supplied up to termination, including agreed work during any notice period, plus reasonable, pre-approved third-party costs that cannot be recovered after reasonable mitigation. Part-completed fixed-fee work is valued reasonably by reference to completed deliverables, not automatically the full fee. There is no automatic forfeiture of all payments, charge for unperformed future services or blanket cancellation penalty. Any advance exceeding the amount properly payable will be refunded within 14 calendar days after termination. Where law requires an earlier or larger refund or another remedy, that right prevails. Costs arising from our own breach are not passed to you as cancellation costs. 15. HANDOVER AND RECORDS We will return your supplied records and provide a reasonable handover of completed work, outstanding tasks and known deadlines. Your original records will not be withheld because of a fee dispute. Substantial transition assistance beyond a reasonable handover requires an agreed scope and fee. You retain control of your business accounts and should remove our access when no longer needed. We may retain copies only for a legitimate legal, insurance or recordkeeping purpose, subject to confidentiality, security and applicable retention and deletion requirements. 16. CONSUMER RIGHTS AND RESPONSIBILITY FOR LOSS Nothing in this agreement excludes, restricts or modifies a consumer guarantee, remedy or other right that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Each party remains responsible for its own acts, omissions and breaches as determined by law. Each must take reasonable steps to reduce avoidable loss. We do not assume responsibility for a client's independent decision, inaccurate information or a third party's failure, but only to the extent the loss was not caused or contributed to by our own breach, negligence or other legal responsibility. 17. QUESTIONS AND DISPUTES Contact info@safeopsgroup.com.au with a clear description of the concern and relevant records. We will acknowledge it within five business days and seek a practical resolution promptly. The parties will first try to resolve the matter through their nominated representatives. Mediation may be arranged by agreement. Nothing prevents a party obtaining urgent relief, protecting a statutory deadline, exercising consumer rights or approaching a regulator, court or tribunal with jurisdiction. 18. NOTICES, CHANGES AND GOVERNING LAW Written notices may be sent to the email addresses stated in the proposal or later nominated in writing. A notice is effective when actually received; automated delivery failure does not establish receipt. Business days are Monday to Friday excluding public holidays in New South Wales. The version accepted with your proposal governs that engagement. Publishing updated website terms does not change an existing agreement without both parties' agreement. New South Wales law applies, subject to mandatory laws and rights that apply elsewhere. The parties submit to the non-exclusive jurisdiction of NSW courts and any tribunal with jurisdiction. If a provision is unlawful or unenforceable, the remainder continues to the extent it can operate lawfully.