SafeOps Group Referral & Partners Terms and Conditions
External issue version for SafeOps Group referral, partner, subcontractor, inspector and delivery partner arrangements.
Business: SafeOps Group | ABN 78 906 434 272
Document Type: Referral & Partner Terms and Conditions
Applies To: Referral partners, delivery partners, subcontractors, inspectors and approved partner arrangements
Version: 1.0
Effective Date: April 2026
Purpose: Set out the standard terms that apply to SafeOps Group referral, partner, commission, subcontractor and delivery arrangements.
1. Overview
These Referral & Partners Terms and Conditions apply to individuals, businesses, contractors, consultants, inspectors, referral partners and delivery partners who participate in any SafeOps Group referral, partnership, subcontractor, inspector or delivery arrangement.
By submitting a referral, applying to become a partner, accepting partner work, completing inspection work, using SafeOps Group systems, or accepting a commission or payment from SafeOps Group, you agree to these terms.
SafeOps Group may approve, decline, suspend or terminate any referral or partner arrangement at its discretion.
2. Partner Pathways
SafeOps Group may offer two main partner pathways.
Referral Partners: Referral Partners introduce potential clients to SafeOps Group. Referral Partners do not perform inspection work, issue reports, manage clients, quote on behalf of SafeOps Group, or make service commitments unless SafeOps Group has given written approval.
Delivery Partners: Delivery Partners are approved inspectors, subcontractors, consultants or field operators who complete inspection or site-based work using SafeOps Group systems, templates, procedures and reporting standards.
Delivery Partners may complete work allocated by SafeOps Group or may bring in their own approved clients and complete the work under SafeOps Group systems.
3. Referral Partner Commission
Referral Partners may earn commission on eligible completed and paid jobs.
Unless otherwise agreed in writing:
- standard referral commission is 5%;
- approved or high-performing partners may be eligible for up to 10%;
- commission applies only to eligible new-client referrals;
- commission is payable only after the job is completed and the client invoice is paid in full;
- commission is not payable on cancelled, unpaid, refunded, disputed, duplicate or existing-client referrals.
SafeOps Group may vary commission rates by partner, campaign, service type, client type or written agreement.
4. Delivery Partner Payment
Delivery Partners may be paid a delivery split for approved inspection work completed under SafeOps Group systems and standards.
Unless otherwise agreed in writing:
- standard delivery partner split is 50% of the approved job value for work allocated through SafeOps Group;
- delivery partners may be eligible for up to 60% where they both bring in the client and complete the approved inspection work;
- payment is only made after the job is completed, required evidence is submitted, QA requirements are satisfied, the report process is completed, and the client invoice is paid in full.
SafeOps Group may withhold, reduce or delay payment where work is incomplete, late, disputed, outside scope, unsupported by evidence, non-compliant with SafeOps Group standards, or not paid by the client.
5. New Clients Only
Referral commissions are generally payable for new clients only.
A referred client may not qualify if the client:
- has already contacted SafeOps Group;
- is already listed in SafeOps Group records or CRM;
- has previously booked or paid for a SafeOps Group service;
- was already referred by another partner;
- was generated through SafeOps Group advertising, website, direct enquiry or existing network;
- is an existing client under another project, property, contact or business relationship.
SafeOps Group has final discretion to determine whether a referral qualifies.
6. Referral Attribution
To qualify for commission, the referral must be clearly recorded before the client books or engages SafeOps Group.
Referral attribution may be recorded through a website referral form, referral partner code, email introduction, written referral submission, booking form referral field, SafeOps Group CRM entry or other written confirmation accepted by SafeOps Group.
If the referral source is missing, unclear, disputed or submitted after the client has already contacted SafeOps Group, commission may not be payable.
7. Completed and Paid Work Only
No commission, referral payment or delivery payment is payable until:
- SafeOps Group accepts the job;
- the job is completed;
- required evidence, notes, photos and documents are provided;
- the report or service is completed to SafeOps Group standard;
- the client has paid SafeOps Group in full;
- funds have cleared;
- the job is not cancelled, refunded, disputed, credited or written off.
This rule applies because commissions and partner payments are only payable on completed, accepted and paid work.
8. No Authority to Bind SafeOps Group
Partners must not represent themselves as SafeOps Group employees, officers, directors, agents or authorised representatives unless expressly approved in writing.
Partners must not, without written approval, quote on behalf of SafeOps Group, vary pricing, promise discounts, guarantee report outcomes, guarantee inspection availability, make technical commitments, approve refunds, accept payments on behalf of SafeOps Group, alter SafeOps Group terms, reports, templates or service scopes, or make statements that bind SafeOps Group legally or commercially.
9. Partner Conduct
All partners must act honestly, professionally and in a way that protects SafeOps Group reputation.
Partners must not make false, misleading or exaggerated claims, pressure clients into booking, misrepresent SafeOps Group services, provide technical advice on behalf of SafeOps Group unless authorised, misuse SafeOps Group branding, interfere with SafeOps Group client relationships, create conflicts of interest without disclosure, offer services outside the approved scope, or damage SafeOps Group reputation, client trust or commercial relationships.
All public claims, marketing statements and client representations must be accurate, truthful and capable of being supported.
10. Delivery Partner Requirements
Delivery Partners must comply with SafeOps Group procedures, templates, service scopes, evidence requirements and quality standards.
Delivery Partners must accept only approved jobs, review the job brief before attendance, attend within the confirmed window, complete the approved inspection checklist, capture clear photo evidence, submit notes and evidence within the required timeframe, escalate urgent risks, maintain client confidentiality, avoid side deals or direct client poaching, not issue final reports unless authorised, and comply with any subcontractor agreement, insurance requirements and SafeOps Group operating procedures.
SafeOps Group may require Delivery Partners to provide ABN details, insurance certificates, licences, qualifications, experience details, references or other onboarding documents before receiving work.
Delivery partner safety rule: Delivery Partners must place personal safety above all job, client, commercial or reporting requirements.
Delivery Partners must not enter unsafe areas, use ladders, climb onto roofs, enter confined spaces, move heavy objects, access unstable surfaces, remain in aggressive environments, or continue an inspection where they reasonably believe there is a risk to personal safety.
Delivery Partners have authority to stop, pause, limit or abandon an inspection where unsafe conditions or unacceptable conduct are present. Any safety concern, access refusal, aggression, threat, harassment, site hazard or inspection limitation must be reported to SafeOps Group as soon as reasonably practicable and recorded in the job file.
11. Quality Control and Report Approval
SafeOps Group retains control over report standards, service quality and client communication.
SafeOps Group may review, edit, approve, reject or request clarification on any field notes, photos, findings, checklist items or report content before release to the client.
A Delivery Partner is not entitled to payment for work that is materially incomplete, unsupported, outside scope, late, unprofessional, non-compliant or unusable for reporting purposes.
12. Payment Timing
Payment timing may vary depending on service type, payment method, client payment status and SafeOps Group internal processing.
Unless otherwise agreed in writing, eligible referral commission or delivery partner payment will be processed after client payment clears, the job is completed, QA or report requirements are satisfied, no dispute, refund or complaint is pending, and required tax, ABN, GST or invoice/RCTI information has been provided.
SafeOps Group may pay monthly, within a nominated payment cycle, or within another timeframe agreed in writing.
13. ABN, GST, Invoices and RCTI
Partners are responsible for their own tax, GST, business registration, reporting and accounting obligations.
SafeOps Group may require partners to provide legal name or business name, ABN, GST registration status, payment details, invoice details, signed partner agreement and RCTI agreement where applicable.
If a partner does not provide an ABN, SafeOps Group may be required to withhold tax from payments unless a valid exception applies.
Where agreed, SafeOps Group may issue a Recipient Created Tax Invoice, also known as an RCTI, for commission or partner payments. RCTI arrangements must comply with applicable tax requirements and any written agreement between the parties.
14. Conflicts of Interest
Partners must disclose any actual, potential or perceived conflict of interest.
This may include where the partner is connected to the builder, buyer, seller, agent, contractor or property owner; may receive payment from another party; has a financial interest in the project or property; may benefit from a report outcome; is acting for multiple stakeholders; or has a personal or commercial relationship affecting independence.
SafeOps Group may decline, pause or review any job where a conflict of interest may affect independence, trust or service integrity.
15. Confidentiality and Privacy
Partners must keep all SafeOps Group client details, reports, photos, documents, pricing, templates, procedures, business information and systems confidential.
Partners must not use, copy, share, publish, sell, disclose or distribute SafeOps Group information unless authorised.
Client information must only be used for the approved SafeOps Group purpose. These obligations continue after the partner relationship ends.
16. Branding and Marketing
Partners must not use the SafeOps Group name, logo, website content, templates, reports, photos, marketing material or branding unless authorised.
Any approved marketing content must be used exactly as provided unless SafeOps Group approves changes.
SafeOps Group may require any partner to remove or amend marketing material that SafeOps Group considers inaccurate, misleading, outdated, unprofessional or inconsistent with SafeOps Group brand.
17. No Side Deals or Client Poaching
Partners must not bypass SafeOps Group, divert clients, create side arrangements, solicit SafeOps Group clients directly, or provide competing services to clients introduced or managed through SafeOps Group unless SafeOps Group agrees in writing.
Any breach of this clause may result in termination, withheld payments, removal from the partner program and further action where appropriate.
18. Exclusions
Referral commission or partner payment is not payable for cancelled jobs, unpaid jobs, refunded jobs, disputed jobs, duplicate referrals, existing clients, internal SafeOps Group leads, jobs outside approved scope, incomplete inspection work, work not accepted by SafeOps Group, poor-quality or unusable evidence, services performed without approval, side deals or unauthorised client arrangements, or conduct that breaches these terms or any partner agreement.
19. Suspension or Termination
SafeOps Group may suspend or terminate a partner arrangement at any time where the partner breaches these terms, acts dishonestly or unprofessionally, damages SafeOps Group reputation, submits poor-quality referrals, fails to follow SafeOps Group systems, fails to provide required evidence or documents, misuses SafeOps Group branding, creates client disputes, fails to disclose conflicts of interest, attempts to manipulate payments or attribution, or engages in side deals or client poaching.
Either party may also end the partner arrangement by written notice unless a separate agreement states otherwise.
20. Changes to Commission, Payment or Program Rules
SafeOps Group may update referral commission rates, delivery partner splits, eligibility rules, payment timing, onboarding requirements or partner program rules from time to time.
Updated terms may be provided by website notice, email, partner portal, updated agreement or other written communication.
Continued participation in the program means the partner accepts the updated terms.
21. Limitation of Liability
To the maximum extent permitted by law, SafeOps Group is not liable for indirect, consequential, loss-of-profit, loss-of-opportunity, reputational or business losses arising from referral or partner arrangements.
SafeOps Group liability to a partner is limited to any eligible commission or payment properly payable under these terms and any written agreement.
Nothing in these terms excludes liability that cannot be excluded under Australian law.
22. Governing Law
These terms are governed by the laws of New South Wales, Australia.
The parties submit to the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.